FAQs
Product & Usage
Q: How does the steamer function work?
A: The built-in water reservoir produces a gentle, warm steam that is released at the brush head. This steam helps to hydrate your pet's skin and loosen the deep undercoat, making it incredibly easy to brush away without pulling or discomfort.
Q: Is the steam safe and the right temperature for my pet?
A: Absolutely. The steam is warm, not scalding hot, and is designed specifically for pet safety. We recommend testing the steam on your own wrist first to feel the gentle, comfortable temperature before using it on your pet.
Q: What kind of pets is this suitable for?
A: The ShedLess Pro is perfect for both dogs and cats of most breeds, especially those with medium to long hair or who are heavy shedders. It is particularly effective for breeds like Golden Retrievers, Huskies, German Shepherds, Maine Coons, and Persians.
Q: How do I clean the brush?
A: It's incredibly easy! Simply press the "Self-Cleaning" button on the brush handle and push to eject the entire mat of collected hair directly into your trash can. No more picking hairs out by hand.
Shipping & Delivery
Q: Where do you ship from?
A: To ensure the fastest delivery times to customers worldwide, we work with a network of reliable fulfillment partners, including warehouses in the US, Europe, and China. Your order will be shipped from the closest available location to you.
Q: How long does shipping take?
A: Standard shipping times are typically 10-20 business days. You will receive a tracking number via email as soon as your order ships so you can follow its journey.
Q: What are your shipping costs?
A: We offer FREE worldwide shipping on all orders to make it easier for you to give your pet the best care.
Orders & Returns
Q: What is your return policy?
A: We stand by our products with a 30-day satisfaction guarantee. If you or your pet are not completely happy with the ShedLess Pro, you can request a full refund within 30 days of receiving your order. The item must be returned in its original condition.
Q: How do I start a return?
A: Please contact our friendly support team at support@benenza.com and we will guide you through the simple process.
Q: Can I change or cancel my order?
A: We process orders very quickly to get your product to you ASAP. If you need to change or cancel your order, please email us at support@benenza.com immediately with your order number. We will try our best to accommodate your request if it hasn't already been prepared for shipment.
Support
Q: My device isn't working. What should I do?
A: We're here to help! First, please ensure the device is fully charged and that you've followed the instructions for filling the water reservoir. If you're still having issues, please contact us at support@benenza.com and we'll resolve it for you.